About
I'm a computer programmer who's got experience working with Python, Django, JavaScript and React. Currently working as a Technical Support Analyst. EU citizen.
Software Developer & Technical Support Engineer.
Experienced with diagnosing, troubleshooting and resolving a range of software, hardware and connectivity issues.
- Birthday: 10 May 1998
- Projects: github.com/RicksonTurra
- City: Lisbon, Portugal
- Degree: Technical
Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issuesvia chat, email and calls. Provided detailed descriptions of issues in Trouble Ticketing system and followed up diligently to ensure swift resolutions - as well as escalating tickets for tier two teams.
Facts
Great Soft and Hard skills.
Happy Clients worked with.
Projects envolving different technologies.
Years Of Support experience.
Customers provided support.
Skills
Python, Django; OOP; JavaScript, React, HTML and CSS; C programming; Selenium, Docker and CI/CD; TCP, UDP, IPv4, IPv6, DNS, DHCP, NAT; Linux; SQL; Git; API; Bilingual Customer Support;
Resume
Over 2 years of experience working with a range of technologies going from Python development to Technical Support.
Sumary
Rickson Turra
Developer and Support Engineer with 2+ years of experience diagnosing, troubleshooting and resolving a range of software, hardware and connectivity issues.
- Lisbon
Education
High School
2017
Federal Institute of Technology, Sao Paulo, Brazil
Data Science Fundamentals level 2
2019
Udacity
Data Scraping, Data Analysis, Python, Numpy, Pandas, SQL, Hadoop, Big Data, Git, HTML, CSS and Tableau.
Professional Experience
Technical Integration Specialist
Dec 2022 - Jun 2024
Witbe. Lisbon, Portugal.
- Level 1 and 2 support on Witbe products and their integration in clients’ environments.
- Develop and validate specific scenarios - Low Code and Python.
- Linux services management.
- Develop custom dashboards and reports for clients, presenting the results of the Witbe measures.
- Ensure the documentation and support for the developed scenarios.
- Support the deployment of Witbe’s products.
Technical Support specialist
October 2021 - October 2022
Concentrix. Sofia, Bulgaria
- Diagnose, troubleshoot and resolve a range of software, hardware and connectivity issues VoIP related via chat, email and telephone. Provided detailed descriptions of issues in Trouble Ticketing system and followed up diligently to ensure swift resolutions - as well as escalating tickets for tier two teams.